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How gadatoto Handles Your Personal Data

We built this for Indonesia, which means your account data, wallet details, and session activity are handled with a clear set of rules — not vague promises.

Account data protectedDANA, OVO, GoPay info coveredYour rights, clearly statedContact us any time
gadatoto How gadatoto Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. You can reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe and will follow up if we need anything from your end to process the request.

Live Chat Open the chat widget inside your account dashboard. It connects you directly to our support team for account and data questions.
Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record quickly.
Help Centre Our help centre has step-by-step instructions for submitting data access requests and updating your account information without needing to contact us directly.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We treat your account security as an ongoing process, not a one-time setup. SSL encryption covers all data in transit. Session tokens expire automatically after a period of inactivity so your account stays protected if you step away from your device — useful when you're mid-session on a commute or a late-night mobile round.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This includes login credentials, wallet references for DANA, OVO, and GoPay, and account activity.

Cookie Use

We use cookies to maintain your session state across devices. If you log in on mobile and return on desktop, your session context carries over without requiring a full re-login.

Data Retention

We keep your account data for as long as your account is active and for a period after closure, as required by applicable rules in eligible regions where local law permits.

Request and Correction

You can request a copy of the data we hold on you, or ask us to correct inaccurate details. Contact our support team via live chat or email to start the process.

What You Asked About Our Privacy Policy

These are the questions we hear most often about data, cookies, wallet info, and your rights as an account holder. If something isn't covered here, reach out through live chat or email and we'll give you a direct answer.

We collect your name, contact details, and the payment method you register — including your DANA, OVO, or GoPay account reference. Device and browser data is also logged at login.

Yes. Payment identifiers are stored under SSL encryption and only shared with the relevant payment processor to complete your transaction. We do not pass this data to unrelated third parties.

Contact our support team via live chat or email. Include your registered account details. We will locate your record and provide the requested data within a reasonable timeframe.

You can request data deletion. Some records may be retained for a period after account closure where local law or eligible-region rules require it. Our support team will explain what applies to your account.

We use cookies for session management and device continuity. You can clear or block cookies through your browser settings, though doing so may affect how your session carries across devices.

We do not sell or share your personal data with advertisers. Data is shared only with payment processors like DANA, OVO, and GoPay, and only to the extent needed to process your transaction.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.