Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use a gadatoto account — from how your wallet transactions are handled to what happens when you contact support.

Applies to all accountsCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated when policy changes
gadatoto Terms and Conditions That Cover Your Account
CONTACT CHANNELS

How to Reach Us About These Terms

If anything in these terms is unclear — or if you need to raise a concern about your account, a wallet transaction, or eligibility in your region — reach out through any of the channels below. We handle terms-related queries separately from general gameplay support so your question gets to the right team faster. Players in Bekasi and elsewhere across Indonesia use the same contact paths.

Team online

Live Chat

Open the chat widget from any page while logged in. Describe your terms question and our team will respond directly — no ticket queue for account policy matters.

Email Support

Send your query to our support address listed in your account dashboard. Include your registered wallet type — DANA, OVO, or GoPay — for faster routing.

Account Help Centre

The Help Centre inside your account panel covers common terms questions on eligibility, wallet use, and account closure. Check there first for a quick answer.

HOW WE HANDLE THIS

Policy Practices You Can Check

These terms are not a formality. They define the actual rules that govern your account activity, your wallet transactions, and how we respond when something goes wrong. Here is how we apply them in practice.

Account Data Retention

We keep your account data only as long as your account is active or as required by applicable local law. You can request a summary of stored data via the Help Centre inside your account panel.

Wallet Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account. If a deposit or withdrawal does not match your records, raise it through live chat with your transaction reference.

Account Security Practices

Your account uses OTP verification on login from a new device. If your number changes, update it through account settings before your next session — not after — to avoid access issues.

Requesting Policy Changes

If you want to update your registered details, close your account, or query how a specific term applies to you, contact support by email with your account ID and the specific clause in question.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering your account rights, wallet rules, and what to do when something is not clear.

Yes. All three wallet types are covered under the same transaction terms. Each provider also applies its own processing rules, which sit alongside ours and do not override them.

We post the revised version here. Continuing to use your account after the update counts as acceptance. If you disagree, you should stop using your account and contact support to close it.

No. Accounts are personal and non-transferable. Using another person's account or allowing someone else to use yours is a breach of these terms and may result in account suspension.

Send a request through the Help Centre or by email to the address in your account dashboard. Include your account ID and we will respond according to applicable local data rules.

Access depends on local law and is available only in eligible regions where local law permits. Check your region's rules before opening an account if you are unsure of your eligibility.

Contact live chat immediately. We will flag the account, review recent login activity, and walk you through securing your credentials including OTP reset on your registered number.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.